International shipping & returns
International orders:
When ordering from a country outside of the UK, you will be shown the product prices without 20% VAT. However, please be aware that customs and import duties, taxes and/or customs fees may be payable to receive your order. You are responsible to pay these duties and fees, even if you refuse to accept delivery of the shipments upon arrival.
If your order is subject to any of these charges, they must be paid in full by you for your package to clear customs. Customs authorities require that we state the value of your order directly on your package(s). Customs agents have the right to delay release of your package(s), and in rare cases, they may also deny delivery. If you refuse to pay duties, your order may be be destroyed by customs or sent back to us. If we receive your order back, we will deduct any shipping, duties and customs processing fees charged to us from your refund.
For more information about the estimated time and cost, please get in touch with us on info@fashercise.com and I will aim to answer your questions as quickly as possible.
International returns:
We are of course happy to accept international returns, and you can return your order to us at your own cost. Even when using your own returns method, you must still enter your returns request here, so we can log your return. We advise to use a fully tracked service, as we are not responsible for returns that fail to arrive. Please note that we do not cover any additional import duties or costs for your return - if any extra costs are incurred by us, we will deduct these from your refund. You can send your return to
Fashercise Retail Ltd, 6A High Street, Esher, KT10 9RT, United Kingdom