FAQs

We're always more than happy to answer any questions you may have, via chat or email (info@fashercise.com)
Below are some of our most frequently asked questions:

In May 2022 we relaunched the website and moved to a new platform, which meant your account wasn't automatically moved over. If you'd like to reactivate your account, please drop us a message with your full name on info@fashercise.com or via the chat and we'll send you a reactivation link so you can access all your previous orders.

If you're ordering from a EU country, you will not be charged the 20% VAT typically applied to UK orders at checkout. However, you may get charged import duties and taxes directly by the shipping provider.

For more information on this you can find the details on our Delivery page.

Sadly due to the fallout of COVID-19, we were forced to close our lovely Covent Garden shop. At the moment I ship everything from my home in Fleet, Hampshire and we're operating online only. Hopefully one day we will reopen a physical shop again as I miss meeting and helping our customers in person.

If you selected 1st or 2nd Class Royal Mail shipping, your tracking number will only update once a delivery has been attempted. So if it isn't showing any information, it means it's probably still on the way to you :)

At the moment, we do not have a dedicated phone line as both my husband and I run our businesses from home and he won the landline. We're working on getting a second line installed soon, but in the meantime please get in touch with your details and query and I'm happy to give you a call to discuss!

Get in touch

For any other questions do get in touch via our chat feature, email or the contact form below.