Frequently asked questions
In May 2022 we relaunched the website and moved to a new platform, which meant your account wasn't automatically moved over. If you'd like to reactivate your account, please drop us a message with your full name on firstname.lastname@example.org or via the chat and we'll send you a reactivation link so you can access all your previous orders.
If you're ordering from a EU country, you will not be charged the 20% VAT typically applied to UK orders at checkout. However, you may get charged import duties and taxes directly by the shipping provider.
For more information on this you can find the details on our Delivery page.
Sadly due to the fallout of COVID-19, we were forced to close our lovely Covent Garden shop. At the moment I ship everything from my home in Fleet, Hampshire and we're operating online only. Hopefully one day we will reopen a physical shop again as I miss meeting and helping our customers in person.
At the moment, we do not have a dedicated phone line as I am currently running the business solo whilst looking after my baby boy. This means I often only have time to work late at night or very early in the morning, so I can't answer the phone during normal working hours. I'm almost always available on the chat and email and try to get back to you as quickly as I can!
If you selected 1st or 2nd Class Royal Mail shipping, your tracking number will only update once a delivery has been attempted, as these are not fully tracked options. So if it isn't showing any information, it means it's probably still on the way to you :)
If you have not received your package 10 days after shipping, do get in touch and we'll contact Royal Mail to open a lost parcel case.
We offer 1 free exchange on full price items. We can only exchange for the same item in a different size or colour, and this is of course depending on availability.