To start the return process for your order, please enter your email address or phone number and the order number below.
We operate on a 14 day returns policy, meaning you have 14 days from the day of receipt to request your return. You then have a further 14 days to return your items to us.
• Enter your order number and email address you used for the order in the fields above and click Start
• Follow the instructions and select the items you want to return
• You will get a confirmation email with the shipping guidelines once the return request is approved
• Items MUST have their original brand tags, packaging and returns label attached, otherwise your return will not be accepted
• Items with marks, stains, damage, etc will not be accepted for return
• Please note we do not accept returns of underwear, socks and face masks due to hygiene reasons
• For any questions regarding your return, please contact us on firstname.lastname@example.org
• We offer 1 free exchange per order for our UK customers (not valid for items on sale)
• Exchanges can only be done for a change of size or colour, if this is the exact same item.
• It is not possible to exchange for an entirely different item or different priced item, in which case it is easiest to create a return and order the other items
• Please follow the instructions on the returns dashboard to create your exchange
Can I use my own returns method?
Yes, you can send your item directly to us to the address below at your own cost. Even when using your own returns method, you must still enter your returns request above. Please note that we cannot take responsibility for any items which fail to arrive, so use a tracked option if possible.
Fashercise Retail Ltd, Tall Trees, Sunnyside, Fleet, GU51 4LF
Can I return an international order?
Absolutely, you are able to return your order at your own cost. Please note that we do not cover any additional import duties or costs for your return. Even when using your own returns method, you must still enter your returns request above. We advise to use a fully tracked service, as we are not responsible for returns that fail to arrive. You can send your return to
Fashercise Retail Ltd, Tall Trees, Sunnyside, Fleet, GU51 4LF, United Kingdom
How soon will I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received and processed your returned item within 3 working days. Please note that it can take up to 10 working days for the refund to show on your bank statement, which depends on your bank or card provider.