International shipping & returns
International orders:
When ordering from a country outside of the UK, you will be shown the product prices without the 20% VAT normally charged in the UK. However, please be aware that customs and import duties, taxes and/or customs fees may be payable to receive your order. You are responsible to pay these duties and fees, even if you refuse to accept delivery of the shipments upon arrival.
Some countries have a duty-free allowance, but many do not. While, when possible, we are happy to answer any questions you may have before placing an order, we are not able to advise on customs matters and cannot predict what particular charges may be incurred in your own country. As such, we encourage you to verify with local custom offices the value of any duty free allowances or which duties and charges are payable upon delivery.
If your order is subject to any of these charges, they must be paid in full by you for your package to clear customs. Customs authorities require that we state the value of your order directly on your package(s). Customs agents have the right to delay release of your package(s), and in rare cases, they may also deny delivery. If you refuse to pay duties, your order may be be destroyed by customs or sent back to us. If we receive your order back, we will deduct any shipping, duties and customs processing fees charged to us from your refund.
For more information, please get in touch with us on info@fashercise.com and I will aim to answer your questions as quickly as possible.
International returns:
Absolutely, you can return your order to us at your own cost. Even when using your own returns method, you must still enter your returns request above, so we can log your return. We advise to use a fully tracked service, as we are not responsible for returns that fail to arrive. Please note that we do not cover any additional import duties or costs for your return - if any extra costs are incurred by us, we will deduct these from your refund. You can send your return to
Fashercise Retail Ltd, Nirvana, Esher Close, Esher, KT10 9LL, United Kingdom