Refund policy

RETURNS

 We operate on a 14 day returns policy, meaning you have 14 days from the day of receipt to request your return. You then have a further 14 days to return your items to us.

• Log in to your account and select the items you want to return

• You will get a confirmation email with the shipping guidelines once the return request is approved

• Items MUST have their original brand tags, packaging, and Fashercise label attached, otherwise your return will not be accepted

• Items with marks, stains, damage, perfume etc will not be accepted for return

• Please note we do not accept returns of underwear, socks (once opened) and face masks due to hygiene reasons

• If you decide not to use our complimentary returns method, you can send your item directly to us at the address below at your own cost. Even when using your own returns method, you must still enter your returns request above. Please note that we cannot take responsibility for any items which fail to arrive, so use a tracked option if possible.

Fashercise Retail Ltd, Tall Trees, Sunnyside, Fleet, GU51 4LF

• For any questions regarding your return, please contact us on info@fashercise.com

EXCHANGES

• We offer 1 free exchange per order for our UK customers (not valid for items in the sale)

• Exchanges can only be done for a change of size, or colour if this is the exact same item.

• It is not possible to exchange for an entirely different item or different priced item, in which case it is easiest to create a return and order the other item

• Please follow the instructions on the returns dashboard to create your exchange

DAMAGES AND ISSUES

Please inspect your order upon receipt and contact us within 7 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Any requests at a later date will not be accepted.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received and processed your returned item within 2 working days of arrival. It can take up to 10 working days for the refund to show on your bank statement, which depends on your payment method, bank, or card provider and this time frame is completely out of our control. Please note that, as our returns get forwarded from our PO Box, they can take a couple of days longer to arrive with us. 

INTERNATIONAL RETURNS

If you've ordered outside of the UK, you are able to return your order at your own cost. Please note that we do not cover any additional import duties or costs for your return - if any extra costs are incurred by us, we will deduct these from your refund. Even when using your own returns method, you must still request your return. We advise to use a fully tracked service, as we are not responsible for returns that fail to arrive. You can send your return to 

Fashercise Retail Ltd, Tall Trees, Sunnyside, Fleet, GU51 4LF, United Kingdom