Returns

CHRISTMAS RETURNS

All orders placed between 1 and 19 December enjoy an extended 30 day returns period. 

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We want you to absolutely love your purchases, but in case you do change your mind, we offer a 14 day return period, with easy returns free of charge to our UK customers. 
We are proud to be a small business, and our returns process is not automated, so please allow 1 working day to get back to you.

UK RETURNS 
Should you wish to return any items from your Fashercise order, please ensure that:
  • you request a return within 14 days of despatch
  • your items should be returned to us within 14 days of notifying us of your return
  • the items have not been worn other than for trying on purposes and are in a sellable condition
  • the item tags and Fashercise return tag have not been removed
  • the packaging of branded products has not been damaged (but please feel free to keep the canvas bag and box!)
  • Please note we do not accept returns of underwear, socks, or face masks due to hygiene reasons.
How do I return items?
  • We kindly ask that you send us an email at returns@fashercise.com within 14 days of despatch telling us which items you wish to return and the reasons why you wish to return them. We will send you a Returns Authorisation Code – please make sure to note the RA Code on the front your returns label when you return it to us. Please allow us 24 hours to get back to you on weekdays.
  • Your order should include a prepaid label. If this is not included, please email us and we will send you one.
  • Please make sure to get and keep the proof of postage from the post office until your refund has been processed, as your items are your responsibility until they reach us.
  • If you prefer to make your own shipping arrangements, please send your return to 
  • Your items should be returned to us within 14 days of notifying us of your return.
  • If you prefer to make your own shipping arrangements, please send your return to 
Fashercise Retail Ltd
PO Box 157
ESHER
KT10 1GP
United Kingdom
Can I exchange my items?
  • We offer one free exchange for UK orders. Exchanges can only be offered on a different size or colour of the same item. Should you wish to exchange an item for another size, please email us at returns@fashercise.com stating which size you wish to receive and we will aim to despatch the new item to you within 48 hours of receipt of the returned item. Should the item or size no longer be available we will automatically refund you. We can only offer an exchange once per order.
  • We do not offer free exchanges on sales items.
  • We can’t offer an exchange for a different style. If you wish to get another item, please place a new order and request a return for the other item.
  • We do not offer free returns on exchanged items.
What happens next?
  • We will email you once we have received your items. Should there be an issue with your refund, we will contact you within 48 hours.
  • Refunds will be credited to the original method that was used for purchase. Please allow 3 working days for the refund to be processed.
  • If your order was in the sale or purchased with the use of a discount code, you will receive a refund that includes the discount originally given. If your order consists of multiple items and you want to return one or some of the items, the discount will be a pro-rata percentage of the discount originally given, based on the cost of the item(s)
  • Postage costs and local duties/taxes will not be refunded
  • If goods are damaged, soiled, show signs of wear and tear, or returned without original labels they will not be accepted for refund and will be returned to you.
  • Late returns may be accepted at our discretion, however, we will only offer store credit for a late return. Please notify us prior to sending a late return as we will not accept late returns without prior notice.
How do I cancel my order?
  • For UK Standard deliveries, UK Express deliveries and International deliveries, please contact us within 60 minutes of placing your order.
  • Unfortunately, if your order has been dispatched you cannot cancel your order. However, you can return your order to us within 14 days of despatch.
This returns policy does not affect your statutory rights.
INTERNATIONAL RETURNS
We do not cover the cost of returning goods from International orders outside of the UK.
Should you wish to return any items from your Fashercise order, please ensure that:
  • you request a return within 14 days of despatch
  • your items should be returned to us within 14 days of notifying us of your return
  • the items have not been worn other than for trying on purposes and are in a sellable condition
  • the item tags and Fashercise return tag have not been removed
  • the packaging of branded products has not been damaged
  • Please note we do not accept returns of underwear, socks, or face masks due to hygiene reasons.
How do I return items?
  • Send us an email at returns@fashercise.com within 14 days of despatch telling us which items you wish to return and the reasons why you wish to return them. We will send you a Returns Authorisation Code, which you should note on the front of the package when you return it to us.
  • We recommend using a tracked shipping service, as your items are your responsibility until they reach us.
  • Your items should be returned to us within 14 days of notifying us of your return.
  • Our returns address is:
Fashercise Retail Ltd
PO Box 157
ESHER
KT10 1GP
United Kingdom
What happens next?
  • We will email you once we have received your items. Should there be an issue with your refund, we will contact you within 48 hours.
  • Refunds will be credited to the original method that was used for purchase. Please allow 3 working days for the refund to be processed.
  • If your order was in the sale or purchased with the use of a discount code, you will receive a refund that includes the discount originally given. If your order consists of multiple items and you want to return one or some of the items, the discount will be a pro rata percentage of the discount originally given, based on the cost of the item(s)
  • Please note that postage costs and local duties/taxes will not be refunded
  • If goods are damaged, soiled, show signs of wear and tear, or returned without original labels they will not be accepted for refund and will be returned to you.
  • Late returns may be accepted at our discretion, however, we will only offer store credit for a late return. Please notify us prior to sending a late return.
How do I cancel my order?
  • Please contact us within 60 minutes of placing your order to cancel your order
  • Unfortunately, if your order has been dispatched we cannot cancel your order.
This returns policy does not affect your statutory rights.